Support

Your music school software success team

With the industry’s largest team of experienced trainers, success coaches and customer care specialists, Jackrabbit Music delivers
the finest support available. Backed by our in-depth online training, tutorial videos, webinars and information-rich help center,
Jackrabbit Music software is easy to try and learn. You’re going to love your new online music school management software.

Ready for a Jumpstart?

The Jackrabbit Music support team is ready to help you set up your music school management database successfully. We assign a Jumpstart Coach to provide one-on-one help during your initial software setup process. Plus, your Coach can answer your questions.

  • Jumpstart Coach
  • Support phone call
  • Detailed instructions
  • Data import help
  • ePayments support
  • Web integration assistance

Access the top software and client support in the music school software industry

Support Team

Connect with us by email, web chat and phone call or schedule a Jumpstart session. The team is here for you.

Getting Started

Learn all about the steps that go into customizing and using your Jackrabbit Music database.

Webinars

Explore available on-demand webinars.You can also register to join live webinars.

Training Videos

Watch easy-to-follow tutorials that demonstrate how you can take control of your music school business online.

Classroom Training

Join us for on-site training at our headquarters or at multiple conferences and classroom sessions available in the US and Canada.

Help and Guides

Browse our collection of online User Guides in the Help Center for Jackrabbit Music.

BOOST Your Jackrabbit Class Skills

Join us at our semi-annual BOOST User Conference to learn the latest tips, tricks and best-in-class features. Share ideas and network with other successful business owners.

East Coast User Conference West Coast User Conference

Help when you need it

From web chats to fast email support, the Jackrabbit Music team is ready to help. We guarantee to provide support
in 2-4 hours on all email requests within our regular business hours of 8:00am-8:00pm/EST, Mon.-Fri.

Your satisfaction is our #1 priority. We will take immediate action to ensure your
satisfaction is guaranteed.

Sandhill Gymnastics

Theresa Case, Piano Central Studios

“Jackrabbit’s Support is absolutely stellar! In fact, it’s one of the things that has made me such a die-hard fan and loyal Jackrabbit customer for so many years now. With more options for help and support than ever before, help is not just on the way; it’s literally at your fingertips. The Support Team is not only incredibly responsive, but they also “get” studio business owners and they know Jackrabbit, inside and out. They are also some of the nicest people on the planet!”

Take Jackrabbit Music for a spin

Free Live Online Demo

We make it easy to try and learn one of the industry’s
most trusted class management software.

Free Live Online Demo

Free Trial

We’ll import your actual school data, so you can try
our life-changing software free for 30 days.

Free Trial

Talk to one of our knowledgeable product coach team members with any questions
(704) 895-4034