Support Team

Help When You Need It

We’ve assembled a team of helpful support specialists, and they are eager to assist you. They offer an unsurpassed commitment to supporting you and your music school. You’ll find answers to many of your questions in our Help Center, Training Videos, Facebook User Group and YouTube channel. In addition, you can contact our support/education team by email, phone and chat.

Click the Help button located in your Jackrabbit Music database to do the following:

Email
We will respond to your emails within 2 hours during support business hours.

Chat
You can chat live with an agent to get quick answers to your questions.

(Please note, you must be logged into Jackrabbit to access Chat)

Phone Call
You can click the Request a Call button and in about 10 minutes a representative will call you.

(Please note, you must be logged into Jackrabbit to access Support phone call scheduling)

Jumpstart Call
You can schedule a call with the implementation team to get onboarding assistance.

Client Support Testimonials

A committed team of software developers
“Jackrabbit is a very powerful business solution, backed by a committed team of software developers and customer support.”
–Theresa Case, Owner, Piano Central

Jackrabbit’s YouTube videos are great
“The YouTube video information links are great, since we all learn differently, and as you ‘re reading and reviewing them, a lightbulb goes on. I come from a financial healthcare background, so I am fairly familiar with help desks, applications and module specialists, and I can tell you the aftermarket customer service is outstanding with Jackrabbit. I have always had super quick resolutions, and as a user, if you’re stuck and spinning your wheels, the fast response from the Jackrabbit team gets you out of that funk. and soaring forward. If you’re looking for a software company for your business with dedicated after sales customer service, Jackrabbit is it!
–Anne Lewis, Live to Dance Academy Limited

Quick and easy information
“Jackrabbit is so easy to use that we rarely need help, but when we do, getting the information we need is quick and easy. Jackrabbit has support down to a science!!”
–Randy Sikora, American Twisters

We can depend on their support
“Jackrabbit has renewed our confidence in our operations. We don’t worry about downtime or outages because they just don’t happen with Jackrabbit. We have support resources that we can depend on.”
–Jeff Lulla, Fun & Fit Gymnastics Centers

Jackrabbit cares about our point of view
“Jackrabbit really listens. They care about my point of view and are very willing to explore what I see as a user instead of shutting me down until my problem is solved. That makes me want to provide input and help make a better product.”
–Jeff Rorabaugh, Camp Swamp

Jackrabbit’s Facebook user group is beyond helpful
“The Jackrabbit Facebook user group is really addictive. I read the posts everyday and I never fail to learn something new. Users helping users is a great concept. We understand what each other is going through and share many of the same experiences. Everyone is more than ready to help with advice and ideas to help solve a problem. The Jackrabbit staff members that monitor this group are beyond helpful.”
–Harriett Giglio, The Courthouse Gymnastics Co.

Personalized screen sharing
“Jackrabbit is very user friendly and easy to use. However, when we do come across help we need on a function, the Jackrabbit help team is so friendly and helpful. A new tool they have started using when receiving our question is they will send us a personalized screen sharing video on the exact topic we are looking for. It is so helpful because it is specific to our needs. And they are always so patient with us! We appreciate Jackrabbit’s personalized help!”
–Michelle MacEachern, All Star Sport Centre

What’s our number one priority? Your satisfaction. Our regular support hours are 8 a.m. to 8 p.m. Eastern Time Monday through Friday. Within that window of time we guarantee that within 2 hours we will respond to your email support requests. Please contact our Support Manager if you have not experienced this support level. Your satisfaction is important to us, and we will work to make sure you are satisfied.